How Do I?

OBTAIN REPEAT PRESCRIPTIONS?

Repeat prescriptions will be issued at the doctor's discretion and are normally for patients on long-term treatment. (Requests can only be accepted, in writing, on 'repeat prescription forms' which are readily available at the reception desk. Completed forms can be left at the desk at any time during surgery hours. Alternatively they can be requested by post by enclosing a self stamped addressed envelope.) We are unable to take orders or issue repeat prescriptions at weekends, during public holidays or out of normal working hours. Please allow one complete working day before you come to collect your prescription and remember to make allowances for weekends and public holidays. Where possible, when ordering your prescription, please give the exact drug name, strength (eg mgs) and number of times taken per day.

HOW DO I...
OBTAIN A HOME VISIT?

Home visits may be arranged for those who, due to the nature of their illness, are unable to visit the surgery. Patients are requested to telephone before 11.00am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. In order to be effective, the home visiting service must be used only when really appropriate. Please use the service responsibly and remember that several patients can be seen at the surgery in the time it takes to visit a patient at home.

HOW DO I...
OBTAIN TEST RESULTS?

Your family doctor may ask you to have a blood test. This may be carried out at the practice or by the phlebotomy service at Beaumont Hospital depending on the test requested. You can make an appointment for this by calling the hospital on 809 2507. They usually have the result of your test ready about ten days later (the same interval applies in the case of X-rays).

HOW DO I...
MAKE A COMMENT/COMPLAINT?

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing, or directly at reception if you prefer.

COMPLAINTS PROCEDURE

Although we will always strive to provide the best service possible to you we do recognise that sometimes things might go wrong and it is our aim to resolve such issues promptly. Should you have any complaints about any aspect of our service we would ask that you make our reception staff aware, ideally at the time the problem arises.

Beaumont Park Clinic